Privacy Policy

Privacy Policy

1. Introduction

(a) Website Owner. How to Help Aging Parents is the owner of this website. How to Help Aging Parents can be contacted by mail at Leo 320, P.O. Box 5991, Oceanside, CA 92052, by phone at (760) 203-0809, or by e-mail at Howtohelpagingparents@gmail.com. This online privacy notice discloses information practices for this How to Help Aging Parents Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.

(b) Website Visits. In general, you can visit How to Help Aging Parents Website without disclosing any personal information. How to Help Aging Parents does not keep track of the domains from which people visit us.

(c) Website Transactions. At times, How to Help Aging Parents will need personal information regarding a customer or a prospect. For example to process an order or provide a subscription How to Help Aging Parents may need to know a customer’s name, mailing address, e-mail address and credit card details. It is How to Help Aging Parents’ intent to inform you before How to Help Aging Parents collects personal information, such as user’s name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, How to Help Aging Parents will respect your wishes.

2. Personal Information That May Be Collected

(a) Identifying Information. In order to make a purchase OR to access designated subscriber services and /or restricted areas within our Website, How to Help Aging Parents will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, telephone number, facsimile number, method of payment, and, if applicable, credit card number. How to Help Aging Parents may request additional information necessary to establish and maintain customer’s account.

(b) Service Quality Monitoring. Some Website transactions may require a customer to telephone How to Help Aging Parents, or How to Help Aging Parents to call the customer. How to Help Aging Parents will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is How to Help Aging Parents’ practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

(c) Information from Children. How to Help Aging Parents does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. How to Help Aging Parents will notify the child’s parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child’s use of the Website.

(d) Lost or Stolen Information. If a customer’s credit card and/or password is lost or stolen, the customer should promptly notify How to Help Aging Parents in order to enable us to cancel the lost or stolen information and to update its records with a changed credit card.

(e) Chat Rooms, Forums and Bulletin Boards. If customer participates in an How to Help Aging Parents chat room, discussion forum, or posts messages to an How to Help Aging Parents bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside How to Help Aging Parents, who have access to that chat room, forum or bulletin board. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of How to Help Aging Parents.

(f) Links to Other Websites. An How to Help Aging Parents Website may contain links to other websites. How to Help Aging Parents is not responsible for the privacy practices or the content of those other Websites.

3. Uses Made of the Information

(a) Limited Uses Identified. Without customer’s prior consent, How to Help Aging Parents will not use your personal identifiable information for any purpose other than that for which it is submitted. How to Help Aging Parents uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record keeping. How to Help Aging Parents also processes billing and business requests related to How to Help Aging Parents Website participation.

(b) Marketing Uses. Unless customer marks an “x” on the opt-out option box herein provided, How to Help Aging Parents reserves the right to provide customer with information about How to Help Aging Parents’ Website, How to Help Aging Parents products and services, and related information in which customer has indicated an interest.

(c) Stored Information Uses. How to Help Aging Parents stores the information provided by customer OR the information entered on the our Website. Stored information is used by How to Help Aging Parents: to support customer interaction with our Website; to deliver customer purchases; and/or to contact customer again about other How to Help Aging Parents’ services and products.

(d) Online Advertising. Some companies that help How to Help Aging Parents deliver interactive on-line advertising, such as banner ads, may collect and use information about How to Help Aging Parents’ customers to help us better understand the types of advertising or promotions that are most appealing to How to Help Aging Parents’ customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an “x” on the opt-out option box herein provided.

4. Disclosure of the Information

(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, How to Help Aging Parents decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is How to Help Aging Parents’ practice to seek appropriate protection for information in these types of transactions.

(b) Agents. How to Help Aging Parents employs or engages other companies and individuals to perform business functions on behalf of How to Help Aging Parents. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

(c) Affiliated Businesses. How to Help Aging Parents works closely with affiliated businesses operating website stores, providing services or selling products on each other’s Websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

(d) Marketing Analysis by Third Parties. How to Help Aging Parents reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

(e) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

5. Use of Computer Tracking Technologies

(a) No Tracking of Personal Information. How to Help Aging Parents Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through website access logs How to Help Aging Parents does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

(b) Use of Cookies. How to Help Aging Parents, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a Website can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by How to Help Aging Parents or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Websites may not then work properly.

(c) Use of Web Beacon Technologies. How to Help Aging Parents may also use Web beacon or other technologies to better tailor its Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by How to Help Aging Parents or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

(d) Collection of Non-Identifiable Information. How to Help Aging Parents may collect non-identifiable information from user visits to the How to Help Aging Parents Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on How to Help Aging Parents Website(s); Website and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” How to Help Aging Parents or its contractors may use this data to analyze trends and statistics.

(e) Collection of Personal Information. How to Help Aging Parents collects personal identifying information from customer during a transaction. How to Help Aging Parents may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help us understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security

(a) Commitment to Online Security. How to Help Aging Parents employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. All How to Help Aging Parents agents and contractors with access to personal information on the our website(s) are also bound to adhere to our security standards.

(b) No Liability for Acts of Third Parties. How to Help Aging Parents will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, How to Help Aging Parents shall not be liable for unauthorized disclosure of personal information due to no fault of How to Help Aging Parents including, but not limited to, errors in transmission and unauthorized acts of How to Help Aging Parents staff and/or third parties.

7. Privacy Policy Changes and Opt-Out Rights

(a) Changes to Privacy Policy. This privacy notice was last updated on March 16, 2015. How to Help Aging Parents reserves the right to change or update its privacy policy statement at any time. A notice of such change or notice of any material change will be prominently posted on the How to Help Aging Parents Website.

(b) Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by How to Help Aging Parents and/or by any third parties with whom How to Help Aging Parents has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting How to Help Aging Parents via e-mail, telephone or postal mail. After processing the cancellation, How to Help Aging Parents will delete customer or prospective customer’s personal information from its database.

8. Access Rights to Data

(a) Information Maintained by How to Help Aging Parents. Upon customer’s request, How to Help Aging Parents will provide a reasonable description of customer’s personally identifiable information that we maintain in its data bank. How to Help Aging Parents can be contacted by e-mail, telephone, or postal mail.

(b) Corrections and Changes to Personal Information. Help How to Help Aging Parents to keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that How to Help Aging Parents has on file, please promptly e-mail How to Help Aging Parents and provide the new or correct information.

9. Accountability

(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about How to Help Aging Parents compliance with this privacy policy, you may contact How to Help Aging Parents by e-mail.

(b) Terms of Use. If customer chooses to enter into a purchase order or to subscribe to How to Help Aging Parents’ services, customer’s action is hereby deemed acceptance of How to Help Aging Parents practices described in this policy statement. Any dispute over privacy between customer and How to Help Aging Parents is subject to the provisions of this notice and to How to Help Aging Parents’ Terms of Use Agreement, which is hereby incorporated herein and which can be read on our Website.